“We really appreciate the fast help from the service desk, and since
Cloud Workplace, speed has definitely improved too.”
During the renovation, Den Heijer Binnenspecialist carried out various jobs for Interforce. Among other things, they laid all the floors in the new building and were responsible for the window decoration. Den Heijer Binnenspecialist has been an Interforce client since January 2016 and uses Cloud Workplace. Jaco den Heijer, owner of Den Heijer Binnenspecialist, told us about his company and about working in the cloud.
How did the company come about?
“I started in the trade when I was 16. From the age of 21, I began working partly freelance and built up a client base from there, which made it possible to open a showroom on Edisonstraat in Zoetermeer.
In 2005 we opened our first shop in Zoetermeer, followed by locations in Zeist, Hellevoetsluis, Leidschendam and Amersfoort. These shops often have a rich history in the trade and are well known locally, with craftsmanship and expert advice at the heart of what they do. In the meantime, we also started HomeDesignShops: an online platform selling products used in the trade. Doormats, curtain rails, wallpaper and 4 exclusive paint brands. We mix the paint ourselves and it is then sold online.”
How did you come into contact with Interforce?
“We started small, and then you keep an eye on costs. We are busy with our customers and want to focus on them. If you are not careful, you lose a lot of time on processes you do not know enough about. As we added more locations, the computers became slower because the capacity could no longer cope. Colleagues came up with quick fixes, but we ran into more and more problems with capacity and sluggishness.
Another company had mentioned the name Interforce, and we soon got in touch with Robert. Robert came to visit us and mapped out the situation. Shortly afterwards, the migration was under way. The migration went smoothly and quickly, so we could get back to work.”
What do you see as an advantage of Interforce’s Cloud Workplace?
“A big advantage for me is the fixed price per employee per month. Everything is included in the price, including support. If there is an outage at one of the locations or something is not working, you simply call the service desk or create a ticket, and it is resolved quickly.
We really appreciate the fast help from the service desk, and since Cloud / Workplace, speed has definitely improved too. I also find that Interforce has things like security and file storage well under control.”
What do you think is the biggest difference compared with the old way of working?
“The time saved. Internally, we no longer have to interrupt colleagues in their work when there are outages. On top of that, issues are resolved much faster thanks to Interforce’s knowledge and expertise, and we are always up to date with our software packages.”
We sometimes hear that clients find the migration nerve-racking, because Interforce staff are ‘simply moving the entire business operation over’. How did you find it?
“I did not necessarily find the move to the cloud nerve-racking. We were running into the problem that everything was becoming very slow while the business was growing. So we had no choice. It was a relief that the speed had improved after the migration and we could carry on where we had left off. The Interforce staff handled it very professionally and knew exactly what they were doing. No reason to worry.”
Where do you want to take Den Heijer Binnenspecialist?
“Our driving force in our daily work: nothing but happy customers. That is what we aim to achieve with an enthusiastic team, in both advice and execution. We recently changed our name to Den Heijer Binnenspecialist. One reason for this is that we offer a broad range of services in interior solutions, whether it is floors, walls or window decoration. Each area requires specialist skills, which our teams can deliver well from several locations. We did all the floors for Interforce. There was a challenge with the underfloor heating, so we had to look carefully at how to build it up in layers. That involves quite a bit of technical know-how. That is another area where we want to show our expertise. And now it is about floors, but also walls and complete interiors. Sometimes we are handed the keys to a home that has been delivered as a bare shell, and we get to create a complete interior. ‘Just sort it out.’ Those are really challenging projects. The customer saves time on planning and technical execution, and is also better off financially by leaving the entire job to one company. But even if someone just wants a roller blind hung, we are always ready to help.”
