IT with a human heart: Interforce X Eastwing
The founder of Eastwing already has almost an entire career behind him, but now, at Eastwing, he has truly found his place. He began his career at PwC, where he specialised in global mobility and worked with international employees and large companies. After a number of years, he decided to take the step into entrepreneurship. “I wanted more freedom and the chance to gain experience at several companies.”
In the years that followed, he worked as a freelancer for eight years and was a director at a software company, an executive searcher and a turnaround manager. Above all, though, he discovered that he is a true people manager with a passion for team building. He is now the father of three daughters and founded Eastwing, a company specialising in cross-border employment and international employees. Its focus is on tax advice, applying for expat schemes, relocation and immigration.
From doing it yourself to smart outsourcing
When Eastwing started, he handled the IT himself. “We were a team of around 10 to 12 people and I arranged everything: from Microsoft licences to servers.”
In 2022, Eastwing made an acquisition. The acquired company had an IT provider, and Eastwing switched to this external IT partner. However, this turned out not to be the right match. “Everything took too long, invoices were incorrect and our trust was damaged.”
It was clear: a new partner was needed, one that was reliable, could act quickly and could genuinely take the work off their hands.
The click with Interforce
Through word of mouth, he came into contact with Interforce. “A colleague’s nephew had applied for a job at Interforce, and that is how we got talking to Robert. There was an instant click. He is a great entrepreneur: down to earth, honest and straight to the point.”
Since the partnership began, everything has been running smoothly. “Support requests are picked up quickly, they are always reachable and they think along with us. That gives an enormous sense of peace of mind.”
Robert’s personal involvement also stands out. “He is simply easy to reach. Recently we had a situation that did not go entirely according to plan. In that case we sit down together and look for a suitable solution together.”
IT that offers peace of mind and certainty
For Eastwing, IT and security are not a luxury but a prerequisite for working well and serving clients.
“It is something you need these days: you have to be able to work securely. We naturally deal with a lot of personal data, so it is especially important that everything is properly secured. Interforce has helped us very well with that.”
Interforce guided Eastwing in professionalising its IT: from workplace management and security training to servers and onboarding. “It takes time, but they really guided us well. As a result, we have to invest less ourselves and can focus on our people and our growth.”
Moving forward with confidence
Eastwing sees its partnership with Interforce as a long-term relationship. “It really feels like a partnership. They respond quickly, the owner stays involved and that personal contact is very important to us.”
